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Frequently Asked Questions
Welcome to GivMoo®, the only online marketplace where you can buy everyday items as well as art, fashion, jewelry, accessories, gifts, and more. What’s the difference between GivMoo and other online marketplaces?
We give 100% of the proceeds to the nonprofit organizations selling the items. And no, we’re not kidding.
Since you are likely here because you’re new to the marketplace and/or the GivMoo Experience™ we’d like to help you get where you’re going quickly and easily. Should you be unable to find what you’re looking for, give us a shout via the chat in the bottom right corner of the site. Our chatbot is run by Mootilda and she will get you to the right person to assist you – AND – it will be a real person. If we’re offline (hey, we gotta sleep too), you can leave a message with Mootilda and the chatbot OR you can email us directly at hiya@givmoo.com
GETTING STARTED & USING THE MARKETPLACE
How do I create an account on GivMoo?
It’s easy to create an account. Simply go to the top right of the site and click on “Login or Register”. Once you’re there, click “Register”, enter your email and ta-da. You’re in. The system will send you an email so you can set your password and keep everything secure.
How do I reset my password?
On the login page click on “Forgot your password?” Simply follow the prompts to reset it. Make sure to check your spam folder if you don’t see it show up. Once you get the password reset email, follow the prompts to create a new one. If you continue to have issues, reach out via our chat in the bottom right corner of the site or send us an email at hiya@givmoo.com and we’ll be happy to help you.
Can anyone other than myself see my payment information if I save a card in my account?
No. We cannot see it and have set the system intentionally to only provide us the last 4 digits and type of payment method it is on purpose. The security of your information is very important to us.
The only way anyone can see your payment methods and details is if you give them your username and password and they login to your account. We strongly recommend that you do not share your username or password.
The only way anyone can see your payment methods and details is if you give them your username and password and they login to your account. We strongly recommend that you do not share your username or password.
I’m finding so many favorites, can I make a list to look at later?
Absolutely. One of our favorite things about online shopping is the ability to ‘window shop’ and that means creating a list of things you like, plan on buying, are watching, etc.
To add an item to your wishlist, just hover over the product in the shop, click on the heart and it will be instantly added to your list. To access your wishlist, click on the heart in the top right corner of the site to populate.
To add an item to your wishlist, just hover over the product in the shop, click on the heart and it will be instantly added to your list. To access your wishlist, click on the heart in the top right corner of the site to populate.
Who sells on GivMoo?
GivMoo is unusual in that only nonprofits can sell merchandise, apparel, products, etc. in the marketplace. Think of it as a permanent event merch tent for a nonprofit. If you’d like to learn more about how nonprofits become vendors or the process to join, you can learn more here.
Where do the products come from that are sold here?
Products sold on the site come from a wide range of manufacturers around the world. Approximately 45% of the products sold in the marketplace are manufactured in the USA.
Some products are only made overseas. However, over 55% of the products are printed/imprinted, assembled, etc. across the US and its territories.
Our goal is to get as close to 100% Made in the USA as possible while also keeping costs affordable.
Some products are only made overseas. However, over 55% of the products are printed/imprinted, assembled, etc. across the US and its territories.
Our goal is to get as close to 100% Made in the USA as possible while also keeping costs affordable.
I do not live in the US, why can’t I buy on the marketplace?
Due to regulatory limitations for ecommerce and online retail, GivMoo is only able to sell in the USA and US Territories.
However, we are on track to be able to sell and ship products to Canada in 2026.
Our goal is to be able to provide services worldwide in the next 10 years or less.
Unfortunately, there are a lot of hurdles to cross before we get there.
However, we are on track to be able to sell and ship products to Canada in 2026.
Our goal is to be able to provide services worldwide in the next 10 years or less.
Unfortunately, there are a lot of hurdles to cross before we get there.
Can I make a donation to a Nonprofit through the marketplace?
Yes, you can make a donation but not through the marketplace. To visit the nonprofit you want to support you can search for them online or you can click on the name of the store on a product. This will take you to their public landing page on the marketplace where they have links to various pages on their website as well as any social channels they are active on.
I’d like to contact a Nonprofit Vendor, where do I find their information?
To contact a specific nonprofit, you can search for them online or you can click on the name of the store on a product. This will take you to their public landing page on the marketplace where they have links to various pages on their website as well as any social channels they are active on.
How do I get notifications about new products or promotions?
This feature is expected to come online early 2026. If you’re feeling all wiggly and excited about it, email us at hiya@givmoo.com or chat with us via the chatbox in the bottom right corner of the site and let us know. We’ll be sure you’re added to the list.
Do you really have handmade products?
Yes, coming very soon! This line of products is currently in development. If you are an artist or know an artist that would like to talk to us about how we license artwork for various products, they can contact us at hiya@givmoo.com and our team will be happy to assist.
If you are interested in talking us us because you make handmade products, send us an email at hiya@givmoo.com and make sure to put in the subject you are a manufacturer of handmade goods. Our customer service team will get you in touch with the right person so you can learn more.
If you are interested in talking us us because you make handmade products, send us an email at hiya@givmoo.com and make sure to put in the subject you are a manufacturer of handmade goods. Our customer service team will get you in touch with the right person so you can learn more.
CUSTOMER SERVICE
How do I contact someone at GivMoo? I want to talk to a real person.
For Chat Support: Use the chatbox icon in the bottom right corner of the site. If we’re not available, because, hey, we have to sleep too - just leave us a message and we’ll get back to you asap.
For Email Support: You can email us anytime at hiya@givmoo.com and we’ll be happy to assist you. Please allow up to 48 hours for a response, particularly during high-volume seasons like winter holidays, spring wedding season and back to school. For Phone Support: Phone support will be coming online in early 2026. Stay tuned!
What is Print-On-Demand (POD) and why does GivMoo use this method?
Print-on-demand (POD) is a fulfillment model where products are printed or produced only after a customer places an order. Blank products are warehoused and as orders come in, they are imprinted/printed, assembled, etc.
GivMoo is the print-on-demand partner and so nonprofits do not have to hold pre-printed, upfront inventory, we are able to reduce their financial risk, and makes it easy for them to test new products without committing to bulk orders. Since items are produced only after a customer purchases them, POD allows GivMoo to give nonprofits the ability to offer a wide variety of customizable products while avoiding storage costs, excess stock, and manual fulfillment. It also streamlines operations because GivMoo handles printing, packing, and shipping automatically, thus making it a flexible, scalable, and low-maintenance way for nonprofits to get access to such a system without the heavy upfront costs associated with staff time and financial outlay
GivMoo is the print-on-demand partner and so nonprofits do not have to hold pre-printed, upfront inventory, we are able to reduce their financial risk, and makes it easy for them to test new products without committing to bulk orders. Since items are produced only after a customer purchases them, POD allows GivMoo to give nonprofits the ability to offer a wide variety of customizable products while avoiding storage costs, excess stock, and manual fulfillment. It also streamlines operations because GivMoo handles printing, packing, and shipping automatically, thus making it a flexible, scalable, and low-maintenance way for nonprofits to get access to such a system without the heavy upfront costs associated with staff time and financial outlay
How do I get tracking and status of my order?
After you place an order, you will get an email confirming that your order has been successfully submitted.
Once your order is ready to ship and ships out, you will get an email notification with the delivery and tracking information.
Once you have your tracking number, you can always go to Order Tracking and enter your info to get all the details.
Once your order is ready to ship and ships out, you will get an email notification with the delivery and tracking information.
Once you have your tracking number, you can always go to Order Tracking and enter your info to get all the details.
Do you offer both email and text notifications on orders?
At this time email notifications are fully integrated. We anticipate that the text notification functionalities to be implemented in early 2026
My order didn’t arrive, what do I do now?
Oh boo, hate it when that happens. Not to worry, we’re here to help.
Use the chatbox in the bottom right corner of the site or email us at hiya@givmoo.com.
Please provide the Order ID # and email associated with your order and we’ll figure out what happened and get you a replacement or a refund.
Use the chatbox in the bottom right corner of the site or email us at hiya@givmoo.com.
Please provide the Order ID # and email associated with your order and we’ll figure out what happened and get you a replacement or a refund.
I need to cancel my order, how do I do that?
Not all products are able to be cancelled once they are ordered. Due to the nature of Print-On-Demand (POD) and the customization that comes with such a system, we cannot always cancel an order in time.
All listings that are POD products are clearly marked on the product description page that they cannot be cancelled, returned or exchanged unless they are damaged or lost.
As a good faith way to help you out, we will offer you a refund, exchange or return only one time per year for one item that is not damaged or lost.
All listings that are POD products are clearly marked on the product description page that they cannot be cancelled, returned or exchanged unless they are damaged or lost.
As a good faith way to help you out, we will offer you a refund, exchange or return only one time per year for one item that is not damaged or lost.
My order arrived but it doesn’t fit right, what do I do?
Not all products are able to be returned once they are ordered. Due to the nature of Print-On-Demand (POD) and the customization that comes with such a system, we cannot always exchange an order because it doesn’t fit.
We kindly ask that you double check sizing before you purchase. If you have questions, please contact us for assistance.
All listings that are POD products are clearly marked on the product description page that they cannot be cancelled, returned or exchanged unless they are damaged or lost.
As a good faith way to help you out, we will offer you a refund, exchange or return only one time per year for one item that is not damaged or lost.
We kindly ask that you double check sizing before you purchase. If you have questions, please contact us for assistance.
All listings that are POD products are clearly marked on the product description page that they cannot be cancelled, returned or exchanged unless they are damaged or lost.
As a good faith way to help you out, we will offer you a refund, exchange or return only one time per year for one item that is not damaged or lost.
My order arrived but it was damaged, how do I get a replacement or refund?
Oh geez, we hate it when that happens. Not to worry, we’re happy to help.
Contact us at hiya@givmoo.com with your Order ID #, email associated with your order and at least one, clear photo of the product.
We’ll be happy to get you a replacement free of charge as long as the product was not intentionally damaged.
All products under this category must be unused, unwashed, tags in place, etc. to be considered for replacement or refund.
Contact us at hiya@givmoo.com with your Order ID #, email associated with your order and at least one, clear photo of the product.
We’ll be happy to get you a replacement free of charge as long as the product was not intentionally damaged.
All products under this category must be unused, unwashed, tags in place, etc. to be considered for replacement or refund.
Is there phone support?
Phone support will be coming online in early 2026. Stay tuned!
Can’t find what you’re looking for?
Use the chatbox in the bottom right corner of the site and let’s talk. If we’re offline, because we have to sleep too, just leave us a message and we’ll get back to you asap.
You can alternatively contact us directly via email at hiya@givmoo.com
Use the chatbox in the bottom right corner of the site and let’s talk. If we’re offline, because we have to sleep too, just leave us a message and we’ll get back to you asap.
You can alternatively contact us directly via email at hiya@givmoo.com